Safeguarding Our Customers


Stay Alert – Know the Signs of a Medicare Scam

Image of concerned woman on the phone. Medicare scams often originate with unscrupulous providers who bill the government for illegitimate services or supplies, or for pricier care than the patient received. However, scammers can also target consumers directly in order to access their benefits or deceive them into paying for fraudulent coverage.

Here are the warning signs:
  • Promises of free items or services: Be suspicious of any offers involving no-cost medical supplies, medical care, or prescription medications. Many scammers will offer older adults valuable medical equipment, persuade them to share their Medicare number, and then use that information to file high-cost Medicare claims in the beneficiary's name. Also, beware of offers for free genetic testing or screenings that were not ordered by your physician.

  • Pressure to switch your Medicare plan: A scammer, often claiming to be from Medicare, may say you're "pre-approved" for a new health care plan or drug plan with lower premiums or better benefits. They may tell you there's a fee to enroll in this new plan.

  • Notices to renew or upgrade your Medicare card: A fraudster may call and say you need to activate, renew, or upgrade your Medicare card. They may ask for your Medicare number to "verify" your account, or they may request that you pay a processing fee.

  • Threats to cancel your coverage: You may receive a call stating there's a problem with your Medicare account, such as fraudulent activity. The caller says your benefits will be canceled if you don't immediately verify your personal information or join a new plan.

  • Claims you're eligible for a refund: Another common Medicare scam tactic is telling older adults they qualify for a refund due to changes in their plan. The scammer may ask for your Medicare number — and even your bank account details.
Remember, Medicare will never contact you unless you've contacted them first. Never give your Medicare card or number to anyone except your doctor or people you know should have it. Also keep in mind that Caller IDs and email addresses can be faked. The real Medicare can be reached at 1-800-MEDICARE (1-800-633-4227).

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