Safeguarding Our Customers

Short Tutorial/FAQ – What Do I Do If I've Been Hacked?

Download Graphics to View Question: I think my Facebook account was hacked. What should I do now?

Answer: Unfortunately, this is a common problem. Your Facebook account may have been hacked if you notice unusual activities such as these:
  • Your email or password have changed.
  • Your name or birthday have changed.
  • Friend requests have been sent to people you don't know.
  • Messages have been sent that you didn't write.
  • Posts have been made that you didn't create.
  • You found a duplicate account with your name and photos.
  • People can see things that you thought were private.
To deal with a hacked account, go to Facebook provides a guided help tool there to walk you through the steps of what to do to resolve your issue. You'll be asked to change your password and review recent login activity.

You'll also be able to review tools and tips to help keep your Facebook account safe in the future and learn how to protect yourself against malicious software that can potentially compromise your account.

Note: If the email associated with your Facebook account has changed, you can reverse this. When an email is changed, Facebook sends a message to the previous email account with a special link. You can click this link to reverse the email change and secure your account.

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