Safeguarding Our Customers - January 2019 - What You Need To Know About The Marriott Data Breach
Safeguarding Our Customers

Stay Alert – What You Need To Know About The Marriott Data Breach

Watch Out For New Ransomware If you've stayed at a Marriott, W, St. Regis, Sheraton, Westin, or Le Méridien hotel, you're probably aware that the Starwood guest reservation database, which serves all these Marriott International hotel chains and others, was recently affected by a data breach. Hackers gained access to customer names, addresses, phone numbers, email addresses, passport numbers, birthdates, and more. In some cases, credit card numbers may have been stolen as well.

Marriott has stated it will contact customers who were affected and provide fraud loss reimbursement and other services. Additionally, the company has set up an informational website and a phone number, 877-273-9481, for customers to call.

In addition, be aware that scammers may use this high-profile data breach as an opportunity to get your personal information. Don't respond to emails that look like they're from Marriott but ask for personal data or contain attachments. Instead, use the Marriott website or phone number noted above.

If you're a victim of this data breach, there are several steps you can take to mitigate the harm. If you're not sure whether you were affected, you might want to go ahead and take these steps anyway:

Change your passwords. If you're a Starwood member, use your password manager to assign a new, safe password, or just create one on your own. While at the website, review your Starwood account for any suspicious activity.

Carefully review your debit and credit card statements. Look for any charges you don't recognize. If you find any, contact your bank or credit card company to deactivate your card and request a new one.

Check your credit reports. Visit to get free reports from Equifax, Experian, and TransUnion. Again, look for anything unfamiliar; if you find something suspicious, visit for additional guidance.

Initiate a fraud alert and credit freeze. You can do this through the credit agencies mentioned above. Refer to information from the Federal Trade Commission (FTC) for details about fraud alerts.

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