Safeguarding Our Customers

Stay Alert – Fake "FTC Investigation" Email

Tech Support Scams In a scam that's made the rounds before and has now resurfaced, criminals send potential victims an email that tells them they're under investigation by the Federal Trade Commission (FTC). The email includes a link to click on that supposedly has more information. Unsuspecting recipients who follow it may be asked for additional personal information that can be used to steal their identity. Or it may initiate installation of malware on the recipient's computer that can be used to monitor online activity, automatically send spam, or steal personal data.

The important thing to remember is this: The FTC never tells people they're under investigation via email. If you receive one of these messages, don't click any links or respond in any way. Instead, forward the message to, which is the FTC's email address for spam; your contribution will help the FTC prosecute fraudsters. After you've forwarded the email, be sure to delete it.

In general, don't click links in, or reply to, any messages you're not expecting. If you're not sure about the legitimacy of an email, contact the company, agency, or organization separately to verify before responding.

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